Malaysia Tourism Tax: September 1, 2017
With reference to the official statement from the Malaysia Minister of Tourism & Culture, starting from September 1, 2017, hotel guests will be subjected to a Tourism Tax of MYR10 per room per night of stay as determined and imposed by the Malaysian Government, which has not been included in the reservation and will be collected by the hotel upon check out. Malaysian Nationals and Permanent Residents holding MyPR card are exempted. Please do not hesitate to contact us for more information.
Compulsory New Year's Eve Gala Dinner: December 31, 2017
On December 31, 2017, there is a compulsory New Year’s Eve Gala Dinner for guests staying at the resort. The price for this special evening, including entertainment, is 990 MYR per adult and 260 MYR per child. Please contact the resort for further information.
The hotel is pleased to offer a variety of disability access compliant features, including ramps at all entrance points and elevators. We also provide disabled cubicles in all public restrooms.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Babysitting/Child Care Policy
We are pleased to offer professional babysitting and child care services at the rate of MYR30 per child per hour (between 7am - 11pm) or MYR50 per child per hour (between 11pm - 7am). Kindly place the request 24 hours in advance. We will strive to meet any requests for babysitting and will also provide the same babysitter whenever possible.
To avoid a cancellation fee, please give the hotel notice of 7 days. Cancellations received within 7 days will incur a charge of one night. No shows will incur a charge of the full amount booked. Additional applicable charges and taxes may be incurred.
Check Acceptance Policy
We regret that checks are not accepted as a method of payment.
Connecting Room Policy
A limited number of rooms with king beds are available, adjacent to twin rooms with similar views. To ensure availability please make your request as early as possible.
Please be advised that all room rates and charges are quoted in Malaysian Ringgit (MYR). We do however accept all major currencies. If participating in the First Currency Choice Program, billing is processed in the guest's home currency, and is subject to the exchange rate of the credit card company.
Long pants and proper shoes are required in The Restaurant and The Japanese Restaurant.
Early Arrival Policy
We are pleased to guarantee early arrival subject to room availability. Please make your request as early as possible, to ensure availability.
Extra Bedding Policy
It is our pleasure to offer extra beds and bedding upon request, based upon availability. Please note that a charge of MYR170 will apply.
Please note that gratuities and government tax are not included in any quoted room rates.
Reservations guaranteed with a form of payment at time of booking are held until check-out time the day following arrival. For reservations not guaranteed with a form of payment at time of booking, rooms are held until the set cancellation time per the rules of the reservation.
Due to the pungent odor of this tropical fruit, we regret that Durian is not permitted in enclosed areas.
Late Checkout Policy
We are pleased to accommodate late check-outs upon request. In the case of a late check-out before 6pm, an additional half-day rate will apply. For check-outs after 6pm, a full day rate will apply.
While we greatly appreciate our guests' four-legged companions, The Andaman does not accept pets at this time.
All services must be paid for at the time the service is rendered or upon check-out. We are pleased to accept cash or any major credit card.
It is our pleasure to extend the use of our pool exclusively to our hotel guests. There are no lifeguards on duty, though our pool and watersport attendants are trained in CPR and First Aid. We request that children under 16 be accompanied by an adult.
Pork is unavailable in all of our restuarants.
The hotel is manned by 24-hour security and equipped with CCTVs.